Revize Help & FAQ's

1. Please create a ticket on the Revize Support Portal for this issue.

1. Login to the site. 
2. Click on Admin Panel --> Publish All Calendars button. 
3. When that is complete, clear your browser cache and check again. That should fix it.

1. Please clear the cache in your browser. Please click here to get the instructions on how to clear the cache. 
2. If it still did not show, click on Admin Panel --> Publish All Calendars button. That should fix the issue.

Below are the steps to help you add Calendars :

• Edit the event and then click on the check box "Skip Dates" 
• Then select the date that you don't want the recurring event and then save the changes. 
• That will remove the events for the selected dates.

To give an editor authorization to edit a calendar.

From any calendar, press the config button
Press edit for the calendar of your choice.

Highlight an editor's name; to select multiple editors, press and hold the ctrl key in your keyboard and select the names of all editors you wish to add to that particular calendar, the selected users will be highlighted in the box.
Press save.

Format to link to a particular calendar

Calendar page url#calendar name

Note: calendar name should be exactly as created.

Example: cms7.revize.com/revize/"Your Webspace Name"/calendar.php#"Calendar Name"

Example :<FONT COLOR="FF0000">COUNTY HOLIDAY</Font>

Example: Relations Committee Meeting<br><br>

1. Login to the page.
2. Click on the "Sort Options" button
3. Select the sort option that you want and save.
   
   Your documents will be sorted in the order you wish to.

The Revize system does not currently provide the option of nested levels within the document center.

• Step 1. Please edit the form and change the To email address to one of your personal email address like yahoo mail or gmail etc
• Step 2. Then, test the form submission and see if you get the email or not in your personal email address
• Step 3. If you got the email, then this is a mail server issue in your end.

• Form email  is getting caught in your spam filter in email server or email client
• Your mail server may not be relaying the email from our mail server (mail.revize.com)
  
  Please contact your email admin to handle this issue 

1) The form email submission works like the below format. It will list the name of the field and then the value submitted.

2) If you get an email form submission like

Response:
The forms are supported only if somebody submits the form a computer.
We have not tested the form submission in mobile devices.
It's not officially supported yet but we have plans to support in future.

Also, the form data display format is not controlled by us as different email clients interpret html emails differently.  The same email client can display the email differently in diff computers depending on the settings on the email client.

3) Spam mails - If you get an email form submission like

Response:
The standard web forms in the website are not secured, so internet spammers have spam programs that can auto submit the web site form with all the junk content.
There is a technology called "Captcha" that can prevent auto form submission by spam programs.
Once the capatch is integrated in the site, it will force somebody to type some displayed numbers and letters in the Captcha box to make sure that some human is submitting the form request.

Captcha can be  integrated in your site but it involves additional programming. Please contact revize support at support@revize.com or 248-269-9263 if you need to secure your web forms.

Please check if you have captcha activated for your forms. 

If Yes , your form needs to be nested within a table for that captch code to show up on the page and work.

Build a test form using the quick form builder, You wil see it will work fine. The form elements needs to be properly nested within a table for the captcha code to work.

In the form properties, the below fields needs to have just one email id each and not multiple

Send Results To:
Email From:
CC:

CC is optional and you don't need to put any email address in that field. 

Folders : Click on the image icon in the editor and right click on the image manager to create folders.

- Once you create a sub folder, you need to upload a file to it else it wont save the folder.

Please login to  your site
1.Click on "Admin Panel" button
2. Click on "Permission" button
3. Click on  the link "Add User" at the bottom permission window beneath the "Save" button. It will open up the admincenter
4. Click on "Administration" button on top
5. Click on "Reports" button on left
6. Click on the "View" button for "Cleanup Site by Deleting Obsolete Files"

It will do the processing to give you a list of all files in your site. It may take few minutes before it shows you the list, so please wait until you see the list. Then you can select and delete files that you want.

 Deleted files may still be cached after you remove them so you may need to clear your cache afterward to see that your file is deleted. Search results from Google or Bing will still show the link in their results until their crawlers recognize the file is gone and the result is dropped. Until then the link will return a 404 because the file or page has been deleted.

Revize web server is not equipped to handle video streaming. 
There are two options. Second option is free and it wont cost you anything.

Option 1: We can provide you streaming video server as an additional service. 
That costs 50 dollar/month which allows 33 Gig Max for total storage at any point and 
each video size has to be less than or equal to 1 Gig and there is a bandwith limit of up to 65 Gig/month

Option 2: You can upload videos to youtube channel for free and then 
embed the youtube video scripts (Iframe scripts) in any page in your website. In order to embed the video script, you need to click on the "HTML" icon in your editor tool bar and then insert the script in the section you want.

• Let us know the IE Browser version.
• URL (address in the web browser) of the web page that you were editing and had issues 
• Briefly describe the problem and 
• Copy the error message if there are any.

To track your website traffic, you need to set up the google analytics in your website.

• Visit http://www.google.com/analytics/
• Sign in with your existing google account or create a new google account if you don't already have one.
• Then sign up for google analytics.
  Select the option - Start Using google analytics - Sign up
• Fill out the details for your website and click on Get Tracking Id.
• You will then see a box with a note : This is your tracking code.  Please copy that code  and send it to us and then we will do the integration in your site templates.

For more help/understanding about analytics , visit https://support.google.com/analytics/answer/1008015?hl=en&ref_topic=3544906

Note : After your google analytics code is added to your site, It will take a few days for Google to start tracking the site. You can try logging into http://www.google.com/analytics/ to access the report after few days.

Browsers not supporting fillable PDF is not not a Revize issue as we don't have any control on either browsers or pdfs. As far as we know PDFs need to be downloaded and saved to local computer and filled in if people are using non IE browsers. That's what is written in Adobe support forum and PDF is Adobe company's product.

1. Refresh or reload the page.
2. If the change is still not showing, click on Admin Panel --> Publish This Page button. That should fix the issue.

1. Refresh or reload the page.
2. If the change is still not showing, click on Admin Panel --> Publish This Page button. That should fix the issue.

1. Refresh or reload the page. 
2. If it is still not showing, click on Admin Panel--->Publish This Page button. That should fix the issue. 
3. If this does not fix, click on Admin Panel-Permissions button. Click on the link "Add users/role via Admincenter". Once you are on the Admin Center Blue window, click on "Resources" button top. Click on "Channels" button on left. Click on "Publish All Channels" link on the channel screen. You can exit from that window after you click the publish all channel link and check the site after one hour, the issue should be fixed.

1. Refresh or reload the page.
2. If the change is still not showing, click on Admin Panel --> Publish This Page button. That should fix the issue.

1. Refresh or reload the page.
2. If the change is still not showing, click on Admin Panel --> Publish Top Nav button. That should fix the issue.

1. Please login to admincenter. 
2. Click on Resources --> Channels . Click the checkbox that says "Publish Reference Files" and then click on the "publish" button for the channel. 
3. After the publish is over, you can delete it.

1. Refresh or reload the page. 
2. If the change is still not showing, click on Admin Panel --> Publish This Page button. That should fix the issue.

1. Refresh or reload the page. 
2. If the links are still pointing to editing site, click on Admin Panel --> Publish This Page button. That should fix the issue,
3. If not contact Revize tech support.

1. Login and browse to the page that you need to move. 
2. Copy the URL of the browsed page from the browser address bar. 
3. Then browse to the section where you want to put the new link, use Link Manager Existing page Option while creating the link and then past the URL that you had copied. 
4. Once the new link is established, browse back to the original section and then delete that link.

Moving a page from one section to another just moves the links in the navigation and does not change its breadcrumb or url.

To have a relevant url and breadcrumb, you will have to recreate that page under the new section and re-populate it.

Keep in mind this feature  is not going to be functional until your website is LIVE.
If the site is live, then read below
The activation and expiration dates needs to be greater than the current date and time.
If using today's date, then please specify the time as well in hh:MM, AM or PM format (greater than the current time).
example 04-17-2014 10:30 AM 

Make sure that the time entered is GREATER THAN the current time.

If you create a new page and don't want that to be landing page, 
Please use "the existing page" option in Link Manager and then
type "#" without quotes and save the page.

But you cant change already existing pages unless you delete it and recreate it.

Note : If you are palnning to use page permissions feature to allow content editing to different users, in that case it is a good practice to have the landing pages and we strongly recommend creating landing pages instead of creating links that is not clickable.

Google is what we use to search our sites because it the best tool out there.

The search form on your website is an application powered by Google. It displays results for your website only once Google crawls and indexes the pages. 

You will see pages from your old site just until Google drops the old site pages and re-index's your new one
(we have no control over the that and how long it will take). The great thing about Google is
that is can actually search inside documents for key words. If you have any other questions please let us know.

To get rid of the advertisements, Google has a paid search API that can be used. It costs 200 dollars/year to use that service.
We can sign up for that service and bill you annually. Let us know.

This is not a revize software issue, the email links not working in a machine is definitely related to the machine where you are looking at the link. Please ask your IT support to look into this issue.

Possible reasons could be :

1. Email client - Please check if the email client is there and working good in the machine you are checking . 
2. Machine specific issue - Try testing in some other machine.

By including an anchor tag within a page, you can place links anywhere in your site which when clicked allow the reader to jump to a particular location of a page.

Steps :
Edit the page and put an anchor tag in the particular area where you wish to browse (Anchor Tag icon can be found in the editor between the link manager and image manager icons)

If you are linking to a spot on the same page, Use the link manager and choose the option Link to Bookmark (anchor) and select the anchor you wish to and save.

The above anchor link only works when you are jumping to a specified spot on the same webpage.

If you want a link to jump a specific location on a different page, you'll need to add #anchor_name after the full URL for the page.

1. Edit the page that you want to copy and in the editor, go the HTML source mode by clicking the html icon in the last row.
2. Copy the html and paste it in the new page in html source mode
3. That way you dont have to recreate all links etc
4. and it saves time

You need to edit the link which you wish to have its own leftnav menus and select the option in link manager to Page starts new side navigation links and save.

Note : You cannot revert the changes back, i.e, You can change from "Page shows the same side navigation links as the parent page" to "Page starts new side navigation links" but not vice-versa

And this option is not available for pages created from the editor and only for pages created from the navigational menus (top/left)

when you select the text to link it to a file, you may be double clicking on the word which may have  extraneous hidden characters that gets selected and for which the page throws this error.

Solution :

Instead of double clicking the word for selecting it, please put your cursor before the first letter of the word and use shift plus right arrow key in computer keyboard to select letter by letter until the end of the word, that will fix this issue.

To delete a file

1. You need to first select the file in the editor and click on the unlink icon in the editor and save the page
2. Then again edit the page and go to file manager and click on the file to highlight it.
3. Click Delete Above Selection. The Delete selected image dialog box opens.
4. Click OK. The file is deleted.

Note: Deleting a file which is referenced from somewhere in your site will throw error and wont allow you to delete it. So you first need to remove the file reference ( by unlinking it from your page) and then delete it.

1. In the text editor type in your phone number

2. Highlight it and click on the insert/Edit link button in the text editor
3. Select the option for "Existing Page" and put in that field e.g  tel:2318433330
Note it will prompt you with the following

"This specified url was not found.

Click Ok to continue anyway or
Click Cancel to enter another url."

Just click OK and you are all set.

If you have more than one site and want to assign an existing user all the sites, follow the instruction that says "Assign Existing Users"

Assign Existing Users (The user account has been created and the user is already able to login to one of the webspaces):

1. Login to your website
2. Click on the Admin Pannel  --> Permission button
3. At the bottom of the Revize Permission page, Click on the Add User or Role via AdminCenter
4. Click on the Administration button on top, you will see the webspaces
5. To assign a userid (that has already been created) to a partcular webspace, click on the "ASSIGN" icon for that webspace. You will see the list of users in the system. Select the user that you want to add, click on the right arrow key and then update it
6. Click on the Administration button on top, then click on the Users button on left
7. Click on the "Roles" icon for the user that you assigned, give the user editor or admininstator role.

Add New Users (The user account that has never been created before for any of the webspaces):

1. Login to your website
2. Click on theAdmin Pannel  --> Permission button
3. At the bottom of the Revize Permission page, Click on the Add User or Role via AdminCenter
4. You will see the list of webspaces and click on the Set button for the webspace where you want to add the user
5. Click on the Administration button on top
6. Click on the Users button on left
7. Click on the New button on the user screen
8. Fill in all the fields and add the user and update it
9. You will see the new user now in the user list but Role will show "none". Now click on the "Roles" icon for that user and assign the editor role

1. Login to your website
2. Click on the Admin Pannel - > Permission button 
3. At the bottom of the Revize Permission page, Click on the Add User or Role via AdminCenter
4. You will see the List of Users for your webspace 
5. Click on the Edit button for the user you want to change the password for
6. Click on the Change Password option in the update user info page
7. Enter the new password and save
8. Now try login to your site with the userid and the new password.

1. Login to your website
2. On the home page Click on the Admin Panel --> Permission button.
3. Check the user name of at least one administrator.
4. Then - Go to the chosen page. You must be on the page where the permission is being given/restricted
5. Click on the Admin Panel  --> Permission button
6. Users list will appear. Check the name of the editor for this page.
7. This will assign the user permission to this page and all other sub pages under this page. 

Note:

1. Once one editor has been checked on a given page, no other editor will has access to edit that page unless their user name is also checked.
2. Once an editor has been checked on any page, they will no longer has access to any other page on the site.

Step 1. Please try to subscribe using your yahoo or google email address and see if you are still getting the emails when you update the page.

Step 2.
If that test is successful, you can be sure that your email server is blocking mail from our mail server (pop.emailsrvr.com)You need to allow it and then you can get the mail.

If that test is unsuccessful, please contact revize technical support at support@revize.com 

1. Login to the site
2. Click on the Admin Panel button
3. Click on Permissions
4. At the bottom of the Revize Permission page, Click on Add Users/Role via Admincenter
5. Click on the Administration button on top
6. Then click on Reports on the left
7. Click on "Notification Subscribed Users"

To remove subscribers in the admin center:

1. Go to "Resources" and then "Modules."
2. Find "webspace_notifyme_email" and click "Records."
3. Click "Delete" beside the specific subscriber's email to remove them.

If you require an absolute deletion of all subscribers at any point in time, please let us know and we can handle it for you.

The issue is likely occurring because your email being used by the system is not valid.

Please confirm that the following two email addresses are valid on your mail server

noreply@"yourdomain".com/org/gov
and
subscribers@"yourdomain".com/org/gov

If they are valid email addresses and you are still not receiving any emails from Revize features, please add the following TXT record to the DNS.

v=spf1 include:spf.revize.com ?all

You can also check your spam/junk folder to make sure the email is not being sorted there.